Privacy Policy for Civil Academy Learning Portal

1. Information We Collect

1.1 Information You Provide Directly

• Account Information: When you sign up, we collect your name, email address, phone number, and password.
• Profile Details: You may provide additional information, such as a profile picture, address, or educational details.
• Payment Information: For paid courses, we collect billing information (e.g., payment method and billing address) via secure third-party payment processors.
• Support Requests: Information you provide when contacting customer support.

1.2 Information Collected Automatically

• Usage Data: Details about how you use our platform, including pages viewed, course progress, and interactions.
• Device Information: Device type, operating system, IP address, browser type, and unique device identifiers.
• Cookies and Tracking: Cookies, beacons, and other technologies to track user activity on the platform.

1.3 Information from Third Parties

Data from external services (e.g., social login platforms like Google or Facebook) if you choose to link your account.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services.
• Process your registrations, subscriptions, and payments.
• Customize the user experience (e.g., personalized course recommendations).
• Communicate with you about courses, updates, and promotional offers.
• Ensure security and prevent fraudulent activity.
• Comply with legal obligations.

3. Sharing of Information

We do not sell or rent your personal information. However, we may share your information in the following situations:

3.1 Service Providers

We may share information with third-party vendors (e.g., payment processors, email service providers) to perform services on our behalf.

3.2 Legal Requirements

We may disclose your data if required by law or to protect the rights, property, or safety of Civil Academy, its users, or others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. When no longer required, we securely delete or anonymize your data.

5. Data Security

We employ industry-standard security measures, including:

• Encryption (e.g., HTTPS for data in transit).
• Secure servers and databases.
• Regular security audits and updates.

While we strive to protect your information, no system is completely secure. Users should also take precautions, such as safeguarding login credentials.

6. Your Rights

Depending on your location, you may have the following rights:

• Access and Correction: Request access to or correction of your personal information.
• Data Deletion: Request the deletion of your data, subject to legal requirements.
• Data Portability: Receive a copy of your information in a commonly used format.
• Withdraw Consent: Withdraw consent for specific data processing activities.
• Opt-Out: Unsubscribe from promotional emails or adjust cookie preferences.

To exercise these rights, contact us at civilacademy98@gmail.com.

7. Cookies and Tracking Technologies

We use cookies to improve functionality and analyze platform performance.

• Necessary Cookies: Required for basic functionality (e.g., login).
• Analytical Cookies: Help us analyze user behavior to improve our services.
• Marketing Cookies: Used for targeted advertising.

You can manage cookie preferences in your browser settings or by contacting us.

8. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before sharing your information.

9. International Users

If you access our platform outside of India, your data may be transferred to and processed in our servers located in India. By using our services, you consent to such transfers.

10. Updates to this Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and significant updates will be communicated via email or platform notification. Please review this policy regularly.

Contact Us

If you have any questions or concerns about this Privacy Policy or your data, contact us at:
Email: civilacademy98@gmail.com
Address: Meerut Centre - Civil Academy IAS/PCS, 2nd Flr, Star Plaza, Bachcha Park, Meerut Mob- 9927827825